Important Info


Standard Business Hours
Tuesday-Friday: 8:30 AM - 5:30 PM
Saturday: 12:00 PM - 4:00 PM
Sunday-Monday: Closed
Emails, texts, & phone calls received outside of these hours will be responded to during business hours


Requests for Work

Standard: Work requested during regular business hours will generally be performed within 24-48 business hours upon receipt of complete request.

Same Day: Same day requests for work may be accommodated if possible, depending on size and scope of work, and must be received in full before 2:00 PM.

After Hours: Requests for work submitted after regular business hours and requiring immediate attention may be accommodated, if possible, but will be subject to a $50 after hours fee added to cost of service.

Invoicing

Invoices will be created based on project terms. Invoices will be sent by email and may be sent monthly, bi-monthly, quarterly, annually, or according to project terms. All invoices are due in full within 30 days. All unpaid invoices after 30 days will be subject to a late fee of $25 + 1.5% of invoice total for every 30 days the payment is past due.


Holiday & Seasonal Schedule

   2020

  • May 19-June 9: Limited availability & no same day requests
    • Due to an annual commitment between May 19 and June 9, standard business hours will be limited. Any large web development project requests submitted during this time will have a project start date of no earlier than June 12. Standard work will still be performed, however same day and after hours requests will be accommodated on a limited basis.
  • November 24-30: Closed
  • December 19: Closing at 4:00 PM
  • (Please send all website update requests by no later than 8:30 AM on Thursday, December 17)
  • December 20-January 4, 2021: Closed
  • January 5, 2021: Opening at 8:30 AM

last updated 1/2020

Contact 2nd Mouse Media

Web Developer Hendersovnille, NC Courtney Disposti.
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