Business Hours & Terms

Emails, texts, phone calls, & requests for work received outside of these hours will be responded to during business hours.

Requests for Work

Standard: Work requested during regular business hours will generally be performed within 24-48 business hours upon receipt of request in entirety.

Same Day: Same day requests for work may be accommodated if possible, depending on size and scope of work, and must be received in entirety before 2:00 PM.

After Hours: Requests for work submitted after regular business hours and requiring immediate attention may be accommodated, if possible, but will be subject to a $50 after hours fee added to cost of service. Before performing any after hours work that is subject to the after hours fee, 2nd Mouse Media will request confirmation from client acknowledging assessment of after hours fee.

Please Note: Requests for work submitted after standard business hours NOT requiring immediate attention will NOT be subject to an after hours fee and will be performed during regular business hours. Contracted work will be performed according to schedule and terms detailed in contract. When Do I Go? contracted work will be responded to and performed according to When Do I Go? Daily Schedule found here.

Invoicing

Invoices will be created based on project terms. Invoices will be sent by email and may be sent monthly, bi-monthly, quarterly, annually, or according to project terms. All invoices are due in full within 30 days. All unpaid invoices after 30 days will be subject to a late fee of $10 + 1.5% of invoice total for every 30 days the payment is past due.

Holiday & Seasonal Schedule

   2019

• May 21-June 15: Limited availability & no same day requests
  • Due to an annual commitment between May 21 and June 15, standard business hours will be limited. Any large web development project requests submitted during this time will have a project start date of no earlier than June 18. Standard work will still be performed, however same day and after hours requests will be accommodated on a limited basis.
• July 1-7, 9, & 30: Closed
• November 27: Closing early at 12:00 PM (no same day requests)
• November 28-December 2: Closed
• December 16-18: 9:00 AM - 6:00 PM
• December 19: Closing early at 12:00 PM (no same day requests)
• December 20-January 2, 2020: Closed

last updated 4/23/2019